WELCOME TO OUR NEW WEBSITE! Check out our online store featuring INDY MAKERS and BEST SELLERS. We are ADDING NEW PRODUCTS DAILY.

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FAQs

Are you requiring masks?

We are requiring masks for unvaccinated customers, including kids. If you have received your vaccinations and the two-week waiting period, you are welcome without a mask. DECO is a private business, and protecting our customers and employees is our top priority.

 

Do you sell gift cards?

We do!  Currently, gift cards are only available in-store, but we can sell them over the phone and mail them to your desired destination if you are not able to make it in.  Our phone number is (919) 828-5484.  These are not currently redeemable online, but stay tuned for updates!

 

What is your refund + return policy?

All items purchased from DECO (except sale items) may be returned with a receipt for store credit ONLY within 2 weeks of purchase.  Sale items are final sale.  Items for which there is no receipt or record of sale may also not be exchanged (shoppers in our Rewards Program have a record of sale in our system).

For online purchases, we request that you contact DECO ([email protected]) prior to returning an item.  We will make arrangements for an exchange for another item or store credit.  Items purchased online may be returned in-store.  Any shipping incurred by return of an item is the customer's responsibility.  If the recipient is outside the store's local area, a refund may be deemed necessary but is subject to approval by the owner.

 

What is the Rewards Program, and how can I join?

Our Rewards Program simply requires your name, phone number, email, and birthday — and all you have to do is ask!  We can get you started in-store, or you can sign yourself up using the Rewards Program link.  Tell us it’s you prior to payment whenever you shop, and once you’ve spent $250, you get a $25 store credit!

We additionally send a birthday email with a coupon for 10% off a purchase during your birthday month.  We send occasional (fewer than 6 per year) newsletters with announcements of in-store events and sales.

This is our way of thanking our regulars, and we make it easy to opt out at any time!

 

Do you ship items? Can I shop DECO online?

You can shop a curated collection of items via the links at the top of our website!  All of the items listed are available to be shipped or prepared for curbside / in-store pickup.  Additionally, if you saw something at DECO and can’t get in to purchase it, give us a call, and we will do what we can to help you!  We can connect via phone or video call of almost any kind during regular business hours.  We’ll take payment over the phone, and we can ship your item(s) straight to your doorstep (for our usual shipping rate)!

 

When will my items be ready?

Your order may take 24 - 48 hours to be completed.  It’s entirely likely that we will have it ready before then, but you should plan on your order taking at least a day or two to be ready for you!  You will get an email when your order has been shipped.  We don’t ship on weekends or major holidays, however, so if you place your order late on a Friday, it may not be processed until the next standard business day.

We use USPS Priority Mail service for all shipments, which has a stated delivery range of 1 - 3 days and comes with package insurance and tracking.  Because we use USPS, shipments may be impacted by influences that are outside our control.  We encourage you to allow plenty of time for shipping, particularly during traditionally busy times like the holidays.

 

What do I do if my order never arrived?

Once a tracking number is issued and a package goes out the door, missing packages must be followed up with USPS.  We won’t leave you high and dry, though!  If you are having difficulties navigating specifics with USPS, please reach out to us at [email protected], and we will do our best to get the problem remedied for you.